Sirona Medical is hiring a
Application Support Specialist

Logo of Sirona Medical

Sirona Medical

πŸ’΅ $72k-$83k
πŸ“Remote - United States

Summary

Join Our Team! Embark on a fulfilling journey with Sirona Medical, where your expertise and dedication will contribute to shaping exceptional user experiences and driving meaningful impact in the healthcare industry.

Requirements

  • Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
  • Experience working directly with clinician onboarding on clinical applications
  • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
  • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
  • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
  • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset

Responsibilities

  • Proactively respond to client issues and maintain active monitoring of client sites
  • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
  • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
  • Escalate unresolved issues to the appropriate internal channels for swift resolution
  • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
  • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
  • Collaborate with engineering and product development teams to address and resolve software-related issues effectively

Benefits

  • Stock Options
  • Unlimited PTO
  • Medical, dental, vision insurance
  • Life insurance
  • Paid Maternity and Paternity Leave
  • 401K matching
  • Apple equipment
  • Sponsorship for conferences, continuing education, etc

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