Sirona Medical is hiring a
Application Support Specialist
Sirona Medical
π΅ $72k-$83k
πRemote - United States
Please let Sirona Medical know you found this job on JobsCollider. Thanks! π
Summary
Join Our Team! Embark on a fulfilling journey with Sirona Medical, where your expertise and dedication will contribute to shaping exceptional user experiences and driving meaningful impact in the healthcare industry.
Requirements
- Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Experience working directly with clinician onboarding on clinical applications
- Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Responsibilities
- Proactively respond to client issues and maintain active monitoring of client sites
- Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
- Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
- Escalate unresolved issues to the appropriate internal channels for swift resolution
- Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
- Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
Benefits
- Stock Options
- Unlimited PTO
- Medical, dental, vision insurance
- Life insurance
- Paid Maternity and Paternity Leave
- 401K matching
- Apple equipment
- Sponsorship for conferences, continuing education, etc
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Please let Sirona Medical know you found this job on JobsCollider. Thanks! π