Applications Administrator

Summary

Join Truelogic, a leading provider of nearshore staff augmentation services, and become our Application Administrator for the Slack platform. You will manage and configure Slack workspaces, ensuring smooth operation and enhancing communication and collaboration. This role blends technical expertise, communication skills, and project management to support team productivity. You will oversee setup and configuration, manage third-party integrations, implement new features, and act as the primary point of contact for escalations. You will also enforce security policies and monitor the Slack environment for performance and compliance. This position offers the opportunity to work in a forward-thinking and growth-oriented environment within a passionate team of system engineers.

Requirements

• Proven experience as an Application Administrator, System Administrator, or similar role, with specific experience managing Slack AND/OR Zoom or similar collaboration platforms
• Strong understanding of Slack AND/OR Zoom's architecture, features, and best practices
• Experience with API integrations and managing third-party applications within a corporate environment

Responsibilities

• Oversee the setup and ongoing configuration of Slack workspaces, including channels, user permissions, integrations, and security settings to optimize workflow and collaboration
• Manage and integrate third-party apps and services with Slack to enhance its functionality, ensuring seamless operation and compliance with security policies
• Lead the implementation of new features, updates, and changes within the Slack platform, including testing, deployment, and user communication
• Act as the primary point of contact for any high-level escalations related to Slack operations, swiftly addressing and resolving issues that impact the platform's performance or user experience. Coordinate with IT and security teams as necessary to implement solutions
• Enforce security policies and practices within Slack to protect sensitive information and ensure compliance with data protection regulations
• Work closely with IT, security, and various departmental teams to ensure Slack meets the evolving needs of the organization and aligns with overall IT strategy
• Monitor the Slack environment for performance, usage trends, and compliance with organizational policies. Prepare and present reports on metrics, user feedback, and improvement opportunities
• Vendor management