Enterprise Application Administrator

Summary

Join D2L's dynamic Enterprise Applications team as a motivated and detail-oriented Enterprise Applications Administrator. You will administer, maintain, and enhance core enterprise systems, including NetSuite, OpenAir, Jira Software, and more. This role involves driving workflow automation and AI-powered solutions using tools like Microsoft Copilot. Collaborate with internal stakeholders and external partners to deliver high-impact solutions. Significant growth potential in cloud application management, AI-driven automation, and solution design is offered. The position requires a Bachelor's degree or equivalent experience and 3+ years of relevant experience. D2L offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience)
• 3+ years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Dayforce, Jira, Slack or similar platforms.  Demonstrated experience with Copilot or other enterprise LLM based assistants
• Familiarity with cloud-based applications and system administration
• Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels
• Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively
• Willingness to learn new technologies and adapt to a fast-changing environment

Responsibilities

• Administer and maintain enterprise applications ensuring optimal performance, security, and user accessibility
• Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users
• Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders
• Manage user accounts, roles, and permissions, ensuring proper access control within systems.  Working knowledge of Okta, Azure, AD or similar for user authentication and provisioning
• Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors
• Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals
• Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively
• Experience using middleware tools to connect systems.  Knowledge of REST/SOAP API usage for data exchange or automation
• Familiarity with AI-powered tools like Microsoft Copilot, Atlassian Intelligence, NetSuite Intelligence Cloud or Slack AI

Preferred Qualifications

• Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript) is a plus
• Experience with integration tools like Azure Functions, or Data Factory is desirable but not required
• Experience administering multiple enterprise applications simultaneously
• Basic understanding of data flows, data integrations, and troubleshooting integration issues
• Experience working in an Agile environment or familiarity with ticketing systems like Jira
• Knowledge of IT best practices related to security, data management, and system performance

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne