Applications Engineer

Summary

The job is for an Applications Engineer at March Networks. The role involves working with enterprise customers to shorten sales cycles, assisting in software design, and participating in the R&D agile process. The position requires technical knowledge of March Networks products, excellent communication skills, and experience with large IT organizations.

Requirements

• College or University Degree in a business or technical discipline
• Minimum 4 years of experience in networks and deployment of client/server software
• Understands the complexities of software development
• Understands Agile processes
• Experience with large IT organizations and understands complexities of software and hardware deployments in major customers
• Excellent communication (written and oral) skills in order to communicate effectively with various levels of personnel in an organization, including technical and executive
• Proven track record in providing customer satisfaction
• Understanding of how all facets of a manufacturing organization operates
• Results-driven with demonstrated initiative and trust, firmness and resilience
• Some project management experience

Responsibilities

• Assist in the generation of new business and ensure growth of existing accounts through technical knowledge of the March products and subsequent third-party product integration
• Communicate customer feedback into future product developments
• Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits
• Evaluate and integrate 3rd party devices
• Install, configure and test our solution at customer’s facilities during Proof of Concepts
• Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings
• Provide technical training to end users and Certified Solution Providers
• Aid Product Management in writing Epics and Stories to clearly articulate field requirements
• Attend Bi-Weekly Scrum meetings with R&D as required to help clarify requirements and insure a MVP is delivered
• Works closely with R&D and Product Management on overall product improvements and architecture
• Drives product change by identifying technical deficiencies or work flow issues

Preferred Qualifications

Other skills desired are Azure, AWS, Active Directory, SAML, SSL/TLS, SQL, Linux and CCTV/video surveillance equipment

Benefits

• Flexibility and support for a healthy work-life balance
• Professional development opportunities