Summary
The job is for an Applications Engineer at March Networks. The role involves working with enterprise customers to shorten sales cycles, assisting in software design, and participating in the R&D agile process. The position requires technical knowledge of March Networks products, excellent communication skills, and experience with large IT organizations.
Requirements
- College or University Degree in a business or technical discipline
- Minimum 4 years of experience in networks and deployment of client/server software
- Understands the complexities of software development
- Understands Agile processes
- Experience with large IT organizations and understands complexities of software and hardware deployments in major customers
- Excellent communication (written and oral) skills in order to communicate effectively with various levels of personnel in an organization, including technical and executive
- Proven track record in providing customer satisfaction
- Understanding of how all facets of a manufacturing organization operates
- Results-driven with demonstrated initiative and trust, firmness and resilience
- Some project management experience
Responsibilities
- Assist in the generation of new business and ensure growth of existing accounts through technical knowledge of the March products and subsequent third-party product integration
- Communicate customer feedback into future product developments
- Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits
- Evaluate and integrate 3rd party devices
- Install, configure and test our solution at customerβs facilities during Proof of Concepts
- Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings
- Provide technical training to end users and Certified Solution Providers
- Aid Product Management in writing Epics and Stories to clearly articulate field requirements
- Attend Bi-Weekly Scrum meetings with R&D as required to help clarify requirements and insure a MVP is delivered
- Works closely with R&D and Product Management on overall product improvements and architecture
- Drives product change by identifying technical deficiencies or work flow issues
Preferred Qualifications
Other skills desired are Azure, AWS, Active Directory, SAML, SSL/TLS, SQL, Linux and CCTV/video surveillance equipment
Benefits
- Flexibility and support for a healthy work-life balance
- Professional development opportunities