Applications & Workflow Consultant I

Summary

Join Intelerad as an Applications & Workflow Consultant I and contribute to the advancement of medical imaging. You will conduct workflow analysis, design future workflows, optimize applications, and develop training plans for healthcare IT customers. This role involves identifying and addressing product issues, participating in change management, and managing multiple projects simultaneously. The position requires strong communication, clinical aptitude, and problem-solving skills. Frequent travel is expected, primarily within North America. The work hours are flexible to meet business needs.

Requirements

• Associate's degree in Computer Science, Health Science or Education and/or ARRT Certified Radiology Technologist with at least 1 year of experience preferred
• 1-3 years of experience in Healthcare or IT related roles
• Proficiency in healthcare software and data management systems
• Fluency in English and French
• The working hours for this position will be determined by the needs of the business and may vary accordingly
• Flexibility in scheduling is essential to meet operational demands
• This position requires up to 75% of travel, mainly throughout North America and often on short notice

Responsibilities

• Conduct Current State Workflow Analysis (as required)
• Design Future State Workflow (including System Workflow and Department Process Workflow)
• Determine application optimization within the department and provide the customer with Best Practice methodologies
• Analyze unique configurations of customer sites and customize processes and training accordingly
• Develop training plans and documentation
• Coordinate and provide Super User and Administrator application training
• Ensure that course completion certificates are supplied to customer sites in a timely manner
• Ensure that all Super Users and Administrators can train customer End Users and understand any unique customer site requirements
• Provide Application Training and support to other staff from other groups as required
• Identify, File and Follow-up Product Features and issue requests during implementation
• Proactively involved in change management processes related to implementations
• Managing multiple projects at one time
• Adapting and meeting the expectations of challenging customers
• Frequent, often short-notice travel
• Coordinate with Project Management team on implementation activities
• Proactively provides regular updates to PM’s and management
• Work cross-functionally with other teams to improve collaboration and efficiencies

Preferred Qualifications

• Strong communication skills and ability to teach all types of learning styles in clinical applications
• Knowledge of enterprise level Radiology Healthcare IT solutions
• Ability to communicate and build rapport with internal management and other company personnel
• Strong clinical aptitude with the ability to understand clinical radiology workflow
• Strong problem-solving, technical skills and analytical skills
• Ability to work independently and as part of a team