Customer Success, Sales Manager

Summary

Join Resident, a fast-growing eCommerce brand, as a Sales Manager and play a critical role in shaping the company's future. Lead by example, driving revenue, building a high-performing sales team, and setting the standard for excellence in customer interactions. Collaborate with senior leadership and cross-functional teams to launch and scale innovative sales strategies. This high-visibility role requires a data-driven approach to decision-making and a passion for coaching and developing sales teams. The ideal candidate is energized by growth, excited to disrupt a traditional industry, and ready to take ownership of sales outcomes. This is a remote opportunity for US-based candidates.

Requirements

• 3+ years of sales leadership experience, preferably within a high-volume, call center, or remote sales environment. Experience managing both people and processes is essential
• Proven success in driving and exceeding sales targets, scaling teams, and improving sales KPIs in fast-paced, customer-centric organizations
• Strong grasp of sales performance metrics (SLA, AHT, CSAT, ACW, conversion rates, AOV, upsell rates) with a proven ability to turn data into actionable strategy
• Demonstrated excellence in coaching, mentoring, and developing individuals and teams toward high-impact performance
• Expertise in consultative selling, emotional intelligence-based sales strategies, and feature/benefit alignment
• Tech-forward mindset with proficiency in CRM systems, sales enablement tools, and reporting platforms
• Exceptional communication, collaboration, and organizational skills with the ability to drive change, influence across teams, and inspire confidence at all levels

Responsibilities

• Own Sales Strategy Execution: Translate organizational goals into actionable sales strategies that maximize conversion, upselling, and average order value (AOV) across channels
• Performance Accountability: Take full ownership of sales performance metrics and team output. Consistently monitor KPIs such as conversion rate, AOV, CSAT, SLA, and ACW to ensure the team is exceeding expectations
• Revenue-Driven Decision Making: Leverage data insights and market trends to drive decisions that accelerate revenue and customer acquisition
• Real-Time Sales Optimization: Provide hands-on leadership and live coaching to refine sales techniques, objection handling, and closing skills
• Coach and Develop Leaders: Mentor Sales Supervisors and Leads to build a strong bench of future leaders and ensure consistency in team performance and engagement
• Implement Scalable Sales Training: Design and execute ongoing sales enablement initiatives, tailored to evolving product offerings, customer needs, and competitive landscape
• Elevate Sales Culture: Foster a high-performance environment built on accountability, recognition, continuous learning, and a strong customer-first mindset
• Partner Across Teams: Work closely with our BPO, Marketing, Operations, CX, and Product to align sales messaging, promotions, and operational workflows for seamless customer experience
• Voice of the Sales Team: Act as a strategic liaison between frontline sales and executive leadership by sharing critical insights, customer trends, and process feedback to inform business strategy
• Drive Operational Excellence: Collaborate with Workforce Management (WFM) to ensure schedule optimization, resource planning, and service level adherence
• Lead with Analytics: Use performance data to identify coaching opportunities, improve sales funnel efficiency, and evolve strategies that improve both team performance and customer outcomes
• Forecast & Plan: Provide accurate sales forecasts, pipeline visibility, and growth strategies to support business planning and resource allocation

Preferred Qualifications

Experience in DTC, e-commerce, or startup environments is a plus

Benefits

• Remote-first workplace (since 2016!)
• Competitive salary
• Annual bonus potential
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• ���Take what you need” PTO
• Wellness benefits
• Online learning resources & training
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!