Senior Manager, GTM Operations

Summary

Join Marqeta as a Senior Manager, GTM/Revenue Operations and build the strategy for GTM technology and efficient sales processes. Partner with leadership and stakeholders to establish operational practices and scalable processes. Drive the roadmap for tool and technology implementation, including CRM systems and sales productivity tools. Collaborate with peers to establish best practices and mentor a team of revenue operations professionals. This role can be performed remotely from Oakland, CA, NYC Metro area, or other locations. The ideal candidate will have 8+ years of experience managing a complex Sales Operations function, 2+ years as a people manager, and a proven track record of success in a fintech sales environment.

Requirements

• 8+ years of proven experience managing a best-in-class, complex Sales Operations function supporting aggressive revenue growth
• 2+ years as a people manager
• Strong operational mindset; skilled at building processes to scale
• Change agent challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis
• Ability to frame a business problem, analyze options and provide recommendations based on data-driven analysis
• Experience researching, developing and deploying sales tools, technologies and automation solutions/strategies in the field
• Ability to think strategically but follow through in execution and operations
• Ability to drive detailed analysis, but also synthesize findings into executive level communications
• Capable of managing a team responsible for supporting $1B+ of revenue
• Proven track record of success in providing strategic guidance and operational oversight in Sales Operations within a fin-tech sales environment
• A proven ability to develop tactical initiatives that improve sales productivity and performance
• Heavily results driven and able to operate independently with minimum supervision

Responsibilities

• Establish and execute a strong operational cadence, bringing structure and sustainable scalable processes to support business growth and ensure cross functional alignment
• Partner with GTM leadership and functional stakeholders to refine and standardize sales processes, policies, and workflows to scale
• Drive continual assessment of existing sales processes to deliver operational excellence through iterative improvements
• Drive the roadmap for the selection and implementation of tools and technologies to support GTM and revenue operations, including CRM systems (Salesforce) and related sales productivity tools (Clearbit, Gong, SPIFF, Apollo, etc.)
• Collaborate closely with peers to establish best practices, foster knowledge sharing, and promote skills development across the GTM Operations organization
• Viewed as a cross-functional subject matter expert, who is sought for advice on decisions that can impact business operations
• Manage and mentor a team of revenue operations professionals, fostering a culture of high performance and continuous learning

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company