Applications & Workflow Consultant II

Summary

Join Intelerad, a leading global provider of enterprise imaging solutions, as an Applications & Workflow Consultant II. You will conduct workflow analysis, design, implementation, and configuration of Radiology and/or Cardiology Healthcare IT solutions. Responsibilities include developing training plans, optimizing applications, configuring integrations with 3rd party vendors, and providing support to clients. The role requires strong customer service, communication, and problem-solving skills, along with experience in healthcare or IT. You will mentor junior team members and collaborate with various teams within the organization. This position offers the opportunity to make a significant impact on global healthcare delivery and to work with a diverse, global team.

Requirements

• Bachelor's degree in Computer Science, Health Science, or Education; and/or Certified Radiology Technologist; or 2-4 years of experience in Radiology or Cardiology
• 2-4 years of experience in Healthcare or IT related roles
• Knowledge of enterprise-level Radiology and/or Cardiology Healthcare IT solutions
• Strong customer service orientation with excellent communication skills
• Ability to manage multiple projects simultaneously while meeting deadlines
• Experience configuring/troubleshooting networks with understanding of IP addressing, subnetting, DNS, etc
• Adaptability to work with diverse customer needs and challenging environments
• Eligibility for Department of Defense clearance where required
• Availability to travel up to 25% of the time with a valid passport (or ability to obtain one)

Responsibilities

• Conduct comprehensive current state workflow analyses and design future state workflows that optimize efficiency and effectiveness for healthcare providers
• Develop customized training plans and requirements documentation, and deliver engaging training sessions to super users and end users that ensure successful adoption
• Design Future State Workflow (including System Workflow and Department Process Workflow)
• Leverage your expertise to determine application optimization needs and provide customers with industry best practice methodologies
• Configure and work with 3rd party vendors to integrate solutions through published APIs
• Verify configuration and integrations and support the client with workflow and end-to-end testing of the solution
• Analyze unique configurations of customer sites and customize processes and training accordingly
• Develop training plans and documentation
• Provide Application Training and support to other staff from other groups as required
• Coordinate and provide Super User application training
• Ensure that course completion certificates are supplied to customer sites in a timely manner
• Ensure that all Super Users can train customer End Users and understand any unique customer site requirements
• Prepare and bring the client “live” on the new solution, provide go-live support and post live support
• Proactively involved in change management processes related to implementations
• Act as support for pre-sales technical processes, including but not limited to gateway installs and technical requirements reviews
• Identify, File and Follow-up Product Features and issue requests during implementation
• Adapting and meeting the expectations of challenging customers
• Utilize SQL language knowledge for internal reporting and customer reports upon request
• Guide and support Applications and Workflow Consultant I team members, sharing your knowledge and helping them grow professionally
• When required, participate in discovery calls for scoping new projects
• Work collaboratively with the team as well as other teams within the organization

Benefits

• Build a Legacy - Be part of a team that's revolutionizing medical imaging globally. Your work will directly impact healthcare delivery for countless patients across the world
• Win the Day - We celebrate victories big and small, recognizing merit and rewarding those who challenge the status quo with creative solutions
• Stand Together - Join our diverse, global team spanning the United States, Canada, India, the United Kingdom, and Australia. We value collaboration, respect, and the unique perspectives each team member brings
• Get After It - We're driven by a passion for continuous improvement and strategic thinking. At Intelerad, you'll be encouraged to take initiative, think creatively, and push boundaries