Sales Engineer II

Summary

Join Samsara as a Sales Engineer and become an expert in our cutting-edge connected operations technology. You will work with customers in various industries, articulating how Samsara solves their challenges. Responsibilities include delivering sales materials, partnering with sales executives, writing API scripts, consulting with customers, and supporting junior team members. This role requires a Bachelor's degree, 1+ years of pre-sales or support experience, and hands-on experience with customer evaluations and troubleshooting. Ideal candidates possess a degree in a related engineering field and experience with scripting and API's. Samsara offers a competitive compensation package, including health benefits and flexible working options.

Requirements

• Bachelors’ of Science degree from a 4 year accredited university
• 1+ years of experience working with customers in a pre-sales or support capacity
• Previous hands-on experience with customer evaluations, deployments, or technical troubleshooting
• A proven ability to work on complex technical problems and communicate solutions clearly (sales experience is helpful, but not required)
• Well versed in one of the following: cloud software, networking, hardware systems (e.g., sensors, devices, vehicles), automation and control systems (a balanced knowledge of hardware and software is ideal)
• Hands-on interest in hardware gadgets, sensors, or vehicles (whether from personal tinkering, side projects, or internships) is strongly encouraged
• Basic understanding of electronics and electrical systems
• Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems
• Must be located within and authorized to work in the United States, and within the Pacific or Mountain time-zone

Responsibilities

• Become an expert on Samsara products
• Articulate to prospects how businesses like theirs use Samsara today to solve challenges common to their industry
• Deliver the work products that get deals done — discoveries, demos, value assessments, proof of concept implementations, etc
• Partner with sales executives to plan, prepare, and execute on transactions in rapid sales cycles
• Write scripts against our open API that solve real-world problems for companies that deliver essential services — and document them for your fellow SEs to use
• Act as a consultant to your customers and open the door for deeper entrenchment into accounts (integration, upsell, cross-sell)
• Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs
• Take ownership of SE Desk processes like demo assignment workflows, ticket response handling, and internal enablement
• Successfully match customer goals, pain points, and requirements to proposed solutions, and consult on Samsara’s customer value realization
• Support onboarding and mentorship of Level 1 SEs through feedback, demos, and documentation best practices
• Qualify, install, and configure Samsara hardware
• Conduct SaaS dashboard setup and demonstrate advanced use
• Create custom reporting and integrations via our API (Python and JavaScript SDKs available)
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Bachelors’ of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
• Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent language
• Work experience building solutions leveraging open API’s
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)
• Experience mentoring or enabling junior technical team member
• Familiarity with Salesforce, Gong, or similar sales/SE tooling

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more