FEFA, LLC is hiring a
Appointment Scheduling Representative

Summary

FEFA LLC is seeking a remote Appointment Scheduling Representative with strong customer service experience, computer proficiency, and at least 1 year of experience in a medical or health insurance environment. The role involves handling patient calls, scheduling appointments, tracking them, communicating with patients and providers, and adhering to HIPAA guidelines.

Requirements

• High School Diploma / GED (or higher)
• Ability to work Monday - Friday| 7a - 6p CST
• 1+ year of experience in a medical or health insurance environment
• Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
• Proficient in Microsoft Office suite
• Must have a workspace in the home with a door and no distractions
• Ability to multi-task
• Metric focused & ability to consistently meet productivity standards
• Typing Test = 35 WPM to qualify for Soft Skills
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Engaging/ outgoing personality
• Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment
• Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools

Responsibilities

• Supporting both Inbound and Outbound patient phone calls
• Ensuring coordination of care for Veterans; scheduling Medical and Dental appointments with active Referrals by contacting Veterans for Provider preferences and availability, then contacting Providers to schedule appointments
• Tracking all booked and arrived appointments, schedule additions, changes, and inquiries in the appropriate databases
• Communicating with Veterans and Providers promptly, pleasantly, and professionally
• Confirming accuracy of Veteran and Provider demographic information within various systems
• Navigating multiple systems and databases simultaneously
• Working with leadership to identify and forward potential Quality of Care Complaints
• Following HIPAA guidelines to ensure patient confidentiality with the handling of all patient health information and records
• Completing work in a timely manner while meeting metric expectations, adhering to your provided schedule, and communicating any concerns with leadership
• Performing other related duties as assigned

Benefits

• Competitive salary
• Medical benefits
• PTO
• Holiday pay