PATH ARC is hiring a
Customer Service

Summary

The Customer Service Representative will handle client inquiries, provide product information, and strive to meet personal and team goals while maintaining excellent customer care. They must have previous experience in a related field, strong communication skills, basic computer skills, multitasking abilities, time management skills, active listening skills, and be customer-focused. The position offers health insurance, retirement benefits, flexible hours, remote work opportunities, and potential for upward mobility.

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other platforms
• Basic computer skills
• Ability to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused for positive customer experience and resolution
• Must reside in California

Responsibilities

• Answer client inquiries
• Provide product information
• Help customers by being informative, empathetic, and eager to solve problems
• Assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Learn and follow all customer service procedures and policies
• Upsell if needed
• Schedule call back and appointments to resolve customer needs

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Flexible hours
• Remote Position(s) available (work from home)
• Tremendous upward mobility into other positions and management