ArcGIS Enterprise Patch Product Engineer II

Summary

Join our team working passionately to address critical customer issues, protect our customers and keep their systems safe against the growing threat of vulnerabilities as a software patch product engineer.

Requirements

• 2+ years of experience with ArcGIS Enterprise software
• Deep understanding of installing and configuring ArcGIS Enterprise components
• Excellent teamwork and communication skills
• Strong organizational skills with the ability to work on several projects simultaneously
• Customer advocate and passionate about supporting users
• Bachelor’s degree in computer science, GIS, or related field

Responsibilities

• Help modernize the patch process for ArcGIS Enterprise
• Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
• Complete initial confidence testing of patches and hotfixes
• Collaborate with fellow product engineers on the verification of accumulated issues
• Troubleshoot issues related to patches and hotfixes
• Communicate patch status to various stakeholders across the company
• Manage multiple patch and hotfix requests simultaneously
• Document internal processes for patch and hotfix development
• Create a system of record for the chronology of patch and hotfix releases
• Advocate for innovative new processes and tools that optimize patch delivery time

Benefits

Remote work