Assistant Damage Control Manager

Summary

Join roadsurfer, a fast-growing company with a great team spirit, and help shape the future of outdoor travel. This Operational Support role involves maintaining damage records, assisting with damage prevention programs, supporting insurance claims, coordinating repairs, monitoring expenses, and performing administrative duties. The position requires 1-3 years of experience in a related field, strong organizational skills, proficiency in Microsoft Office and fleet management software, and excellent communication skills. Roadsurfer offers competitive salary, healthcare reimbursement, PTO, 401k matching, and an annual camper rental allowance. The position is remote, based in Arizona or Nevada.

Requirements

• At least 1–3 years of experience in fleet management, damage control, automotive repair, or related field
• Strong organizational skills with attention to detail
• Proficiency in using Microsoft Office Suite and fleet management software (e.g., Fleet Complete, Samsara, or similar platforms)
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent time-management and problem-solving skills, with the ability to prioritize tasks and meet deadlines
• Basic understanding of vehicle maintenance, repair processes, and safety standards
• Strong analytical and reporting skills to assist in cost management and damage prevention strategies
• Ability to handle sensitive information with discretion and maintain confidentiality
• Must be able to lift 25+ pounds at times
• Due to auto insurance requirements, you must be 21 years of age or older
• Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base, with drivers, vendors, and other departments
• Able to work indoors and outdoors, in varying weather, to include extreme heat/cold as needed
• Position may be exposed to fumes, dust, odors and cold/hot temperature extremes
• Ability to perform the following physical activities as needed: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Ability to perform cleaning duties within work area as needed including the use of cleaning chemicals

Responsibilities

• Maintain records of damage incidents, repairs, and associated costs, ensuring accuracy
• Assist in the implementation of damage prevention programs and strategies
• Help provide training to drivers and operational staff on damage prevention and reporting procedures
• Ability to travel throughout North America as needed to support station locations. Occasional travel to Germany may be required
• Assist the DCM with Insurance claims as needed
• Assist with the documentation and preparation required for insurance claims processing
• Help schedule repairs and track the completion of service work
• Support in negotiations with repair facilities on rates and service terms
• Assist in monitoring and recording repair and service-related expenses
• Provide data for cost analysis under the guidance of the DCM
• Support the Damage Control Manager in ensuring that fleet vehicles meet safety and compliance standards
• Help ensure the accuracy of fleet management software inputs and other tools
• Provide administrative support to the Damage Control Manager and assist in other related duties as required

Benefits

• Competitive salary
• Healthcare Reimbursement for Full Time Employees
• Telehealth & Teletherapy through Doctegrity
• Opportunity to work in a dynamic and growing company
• A collaborative and supportive work environment
• Opportunities for career advancement within the organization
• Be a roadsurfer with an Annual Camper Rental Allowance
• 401k with 1% matching
• Accrued PTO + 48 hours of sick leave annually