Associate Account Director

Summary

Join Alloy as an Associate Account Director and manage client relationships and account strategy for mid- to large-sized healthIT and technology accounts. You will be responsible for account health, retention, and growth, developing strategies to meet client objectives, overseeing deliverables, and building strong client relationships. Collaborate with various teams to develop multifaceted programs. Ideal candidates possess agency account management experience, a strong understanding of PR and marketing strategies, and leadership skills. This role requires a minimum of 8 years of experience in account management within healthcare/healthIT. Alloy offers a competitive salary, performance-based bonuses, flexible work model, unlimited PTO, and various other benefits.

Requirements

• Minimum 8 years experience serving in an account management role, including healthcare / healthIT
• Ability to lead accounts / account teams, build strong rapport with clients, understand clients’ businesses at both strategic and tactical levels, and deliver high quality, detail-oriented work
• Display powerful presentation skills that invite participation and effect desired outcomes
• Strong experience crafting and executing PR and marketing campaigns with excellent results; leading team and client planning sessions; and communicating with stakeholders
• Can lead cross-capability teams to deliver creative thinking and powerful ideas that meet client objectives. Uses analysis to drive decisions (as opposed to taking orders) in a way that yields sustained, measurable results
• You are familiar with marketing and analytics software such as CMS platforms, social and media monitoring tools, HubSpot/Marketo/Pardot/etc., Jira/Kantata (or other project management software), Google, Canva/InDesign/etc., Mac OS

Responsibilities

• Onboard new accounts and ensure they consistently remain on track, in collaboration with departments and leadership
• Lead day-to-day account management, serving as a trusted advisor by demonstrating business, industry and performance knowledge, and ensuring deliverables meet quality standards
• Lead account strategy, integrated plan development and campaign planning in collaboration with agency departments and senior leadership
• Oversee plan execution, measurement and analysis; deliver excellent client service and communications, ensuring client needs are consistently being met
• Work closely with clients to understand their business, challenges and needs - asking thoughtful questions - and articulate them effectively to account teams
• Ensure clients are providing the right strategic guidance and direction to inform briefs/work
• Identify opportunities for growth, foster innovative thinking across the team and deliver solutions-oriented ideas both within and outside client scopes to ensure goals are being met
• Gain a deep understanding of Alloy solutions and evolving marketing trends; proactively research and collaborate with departments to build account strategies
• Lead client strategy meetings and quarterly account performance reviews (QBRs) in collaboration with leadership in order to continuously drive accounts forward
• Manage account budgeting, revenue tracking and profitability
• Anticipate potential conflicts or resource variables that could affect client relationship or project delivery and offer up timely solutions for avoiding roadblocks
• Manage and mentor junior account team members utilizing Alloy’s virtues, tools and training
• Support presentation of new business proposals as needed
• Be a SME internally and externally around healthIT PR and marketing

Benefits

• Competitive salary
• Performance-based bonuses
• A truly flexible hybrid work model to suit your schedule and lifestyle
• Unlimited PTO (yes, really - average PTO agency-wide is 20-days) + 10 additional agency-wide holidays + end-of-year holiday week off
• Summer Fridays
• 401(k) match
• 6-year workiversary paid sabbatical
• Medical and dental benefits (including HSA/FSA)
• Paid parental leave
• Professional development stipends
• Agency retreats in faraway lands
• Cell phone reimbursement
• Peleton membership
• Regularly scheduled culture events – we get a little competitive, you’ve been warned