Associate Director, Account Management

Summary

Join GoGlobal as a primary point of contact for our Partner concerning China outbound business. You will provide regular reports, support decision-making, oversee operations, monitor performance, manage budgets, develop sales plans, build customer relationships, analyze market trends, and lead a high-performing team. This role requires a Bachelor's degree from a top university, experience in account management or customer service within the HR services industry, strong communication skills in Mandarin and English, and excellent leadership skills. GoGlobal offers a results-driven culture, remote/hybrid work options, unlimited vacation, wifi cost coverage, and an annual training allowance. We prioritize sustainable growth and offer opportunities for partnership.

Requirements

• Bachelor’s degree or higher from a top university
• With experience in Account Management, Customer Success, or Customer Service role within the HR services industry
• Proven ability to build and manage relationships with high-value clients and partners, with a focus on retention and revenue expansion
• Strong communication skills in both Mandarin and English (written and verbal)
• A proactive, self-driven individual with a positive, solution-oriented attitude
• Strong problem-solving skills with a focus on client satisfaction and resolving issues efficiently
• Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment
• Exceptional organizational skills and keen attention to detail
• Excellent interpersonal and leadership skills, with experience in leading or mentoring teams

Responsibilities

• Act as the primary point of contact for the Partner in matters concerning the China outbound business
• Provide regular reports on market conditions, business performance, and strategic initiatives
• Support the Partner in decision-making through in-depth analysis and expert recommendations
• Oversee operational aspects of the China outbound business unit, ensuring alignment with corporate and financial objectives
• Monitor business performance and implement improvements to enhance efficiency and effectiveness
• Manage the annual budgeting process and ensure effective cost control measures are in place
• Develop and execute sales plans to achieve sales targets and expand our customer base in the China market
• Build and maintain strong, long-lasting customer relationships
• Analyse market trends and competitor activity to identify new business opportunities and risks
• Lead, motivate, and develop a high-performing team to foster a positive and productive work environment
• Ensure that the whole team adheres to our core values and ethics
• Be guided by our Partner to set strategic objectives and outline actionable steps to achieve business goals
• Any other tasks as required by the business

Benefits

• Remote/Hybrid Work: We embrace flexibility by offering fully remote work opportunities and hybrid options, depending on the country
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development