Associate Account Implementation Manager

Summary

Join RxVantage as an Associate Account Implementation Manager and play a crucial role in onboarding and supporting medical practices. You will guide practices through the platform integration process, manage their accounts in Salesforce and Outreach, and ensure their long-term success. This remote, full-time position requires strong communication, organizational, and multitasking skills. You will present new features, identify expansion opportunities, and contribute to optimizing client engagement strategies. The ideal candidate has 2+ years of experience in new client implementation within healthcare or pharmaceuticals, familiarity with SaaS platforms, and a BA/BS degree or equivalent experience.

Requirements

• 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries
• Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Hangouts
• BA/BS degree or equivalent practical experience
• Strong communication, multitasking, and organizational skills
• Collaborative spirit with the ability to work independently
• Passion, curiosity, and a results-driven mindset

Responsibilities

• Conduct registration calls with medical practices to guide them through the onboarding process, ensuring they understand how to navigate the platform
• Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach
• Oversee practices post-launch for the first 90 days to ensure product usability and drive long-term engagement
• Present new features to both new and existing customers and activate those features in their account settings if they show interest
• Identify and explore opportunities to expand existing customer locations and launch new ones during customer interactions
• Participate in special projects as assigned by management and collaborate with the full Account Management team to optimize client engagement strategies
• Provide valuable feedback on practice performance, how we can improve our services, and insights into scaling our approach to manage multiple accounts effectively

Benefits

• Competitive Salary
• 100% Company-Paid Premiums for Employee’s Medical Health, Vision, and Dental Plans
• Short-term and Long-term Disability
• Life Insurance
• 401k Matching
• Work from Anywhere within the US
• Flexible PTO
• 100% Paid Parental Leave
• Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
• Charitable donation matching