Associate Account Manager

Summary

Join Cryptio, an enterprise-grade crypto back-office platform, as an Associate Account Manager to drive revenue growth and customer retention within our SMB client portfolio. Collaborate closely with support, success, sales, product, and implementation teams to ensure customer satisfaction and expansion. This role offers a fantastic opportunity to build your career in account management within a fast-moving crypto fintech company, learning from top performers. You will manage a portfolio of Tier 2/3 SMB and legacy accounts, own the renewal process, identify upsell/cross-sell opportunities, and build strong customer relationships. The position involves coordinating with internal teams, tracking account health, maintaining CRM accuracy, and contributing to process improvements. Cryptio offers a remote-first culture with team hubs in London, Paris, and New York.

Responsibilities

• Manage a portfolio of Tier 2/3 SMB and legacy accounts post-sale
• Own the renewal process and protect existing revenue
• Identify and drive upsell, cross-sell, and expansion opportunities
• Build strong customer relationships through regular check-ins and strategic support
• Coordinate with internal teams (Product, ESCs, Marketing) to deliver value and resolve issues
• Track account health, maintain CRM accuracy, and contribute to process improvements

Benefits

• Fully-Remote / Hybrid – The choice is yours!
• 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
• Earn an extra day of annual leave for every year you're at Cryptio
• 4% Pension Contributions towards your future!
• Private Medical & Dental Insurance with Allianz!
• Attractive Maternity and Paternity Policies for your growing family
• Gym Classes or Spa Treatments with ClassPass!
• Apple MacBook Pro – The best tech at your fingertips!
• $200 Workplace Budget to create your perfect home office!
• Training and Development Budget – Invest in yourself and grow!