Associate Account Implementation Manager

RxVantage
Summary
Join RxVantage's Practice Growth team as an Associate Account Implementation Manager and play a crucial role in onboarding and supporting medical practices. This remote, full-time position requires strong communication and organizational skills. You will conduct registration calls, set up accounts, manage data integrity, oversee post-launch support, present new features, identify expansion opportunities, and participate in special projects. The ideal candidate possesses 2+ years of experience in new client implementation within healthcare or pharmaceuticals, familiarity with SaaS platforms (Salesforce, Outreach), and a BA/BS degree or equivalent experience. RxVantage offers competitive benefits, including comprehensive health insurance, 401k matching, life insurance, flexible PTO, paid parental leave, and a post-parental leave program.
Requirements
- 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries
- Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Hangouts
- BA/BS degree or equivalent practical experience
Responsibilities
- Conduct registration calls with medical practices to guide them through the onboarding process, ensuring they understand how to navigate the platform
- Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach
- Oversee practices post-launch for the first 90 days to ensure product usability and drive long-term engagement
- Present new features to both new and existing customers and activate those features in their account settings if they show interest
- Identify and explore opportunities to expand existing customer locations and launch new ones during customer interactions
- Participate in special projects as assigned by management and collaborate with the full Account Management team to optimize client engagement strategies
- Provide valuable feedback on practice performance, how we can improve our services, and insights into scaling our approach to manage multiple accounts effectively
Preferred Qualifications
- Strong communication, multitasking, and organizational skills
- Collaborative spirit with the ability to work independently
- Passion, curiosity, and a results-driven mindset
Benefits
- Competitive salary
- 100% company-paid premiums for employee’s medical health, vision, and dental plans
- Work from anywhere within the Continental U.S
- 401k matching
- Life insurance
- Flexible PTO
- 100% paid parental leave
- Post-parental leave program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
- Charitable donation matching
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