Associate Account Management

Summary

Join Sutherland as a Customer Service Consultant and be the Point of Contact for inbound calls to provide exceptional customer service to consumers.

Requirements

• High school diploma or Bachelor degree
• Bilingual French & English speaker
• Alexandria resident is a must
• Fresh graduates are welcomed to apply
• Work from home opportunity
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Responsibilities

• Be the Point of Contact; answer inbound calls
• Respond to inquiries about products and services, processing payments, or performing general account maintenance
• Up-selling customers to new products or services may be encouraged