Associate Account Manager, Affiliate Marketing

Summary

Join Acceleration Partners as an Associate Account Manager, Affiliate Marketing, a fully remote position based in the UK or Germany. This role involves strategic support for a major enterprise client, focusing on client deliverables, account strategy, and execution. You will be responsible for client communication, developing and implementing effective strategies, managing team members, and providing data-driven insights. Success involves building strong client relationships, handling challenging situations, and maximizing account efficiency. The ideal candidate possesses strong leadership skills, superior client service abilities, and a proactive approach to problem-solving. This is a fast-paced environment requiring strong attention to detail and the ability to manage multiple projects simultaneously.

Requirements

• Must be fluent in both English and German
• 3+ years of client service/account management experience with leading brand names or high profile accounts, agency or network experience a plus
• Direct affiliate marketing experience (in-house, agency, network) required
• Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
• Ability to travel
• Professional and polished, with minimal coaching needed
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc
• Previous experience managing and motivating direct reports

Responsibilities

• Serve as a regular point of contact for clients’ strategic and account questions
• Lead weekly client calls
• Send account reporting and manage resulting follow-up questions and communications
• Manage challenging client situations with guidance from senior colleagues
• Provide superior client service, develop and nurture excellent client relationships
• Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+
• Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals
• Proactively offering new and innovation ideas to the overall program strategy
• Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client
• Perform general account management and monitor for fraud and affiliate compliance
• Provide clients with regular reporting, analyze data to find opportunities and identify issues
• Develop strategic program plans and present resulting data-driven insights and recommendations to clients
• Manage and lead team member, supervise account activities, manage workloads and delegate projects accordingly
• Deliver management coaching to staff in order to elevate and grow team capability, motivating A players and managing out poor performers

Preferred Qualifications

Working knowledge of HTML

Benefits

• 100% remote work for everyone
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!