Gemini is hiring a
Associate

Summary

Join Gemini's Trust & Safety team as a Fraud Associate to contribute to preventing fraud on the Gemini platform, investigating and responding to risk-related customer issues, and identifying trends and patterns in fraud activity.

Requirements

• BA/BS in relevant field or commensurate years of experience
• 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations
• Great verbal, written and communication skills
• Ability to think on your feet and maintain composure in difficult and complex situations
• Comfortable with making decisions in ambiguity
• Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers
• A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions

Responsibilities

• Respond to risk-related customer issues of varying levels of complexity, primarily via email
• Investigate and review suspicious customers’ activities, including at Onboarding, and escalate to appropriate teams when necessary
• Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud
• Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement
• Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program
• Have cross functional collaboration
• Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements
• Directly participate in and provide necessary support for special projects and initiatives as assigned

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off