GreenShield is hiring a
Associate

Summary

The job is for a Client Manager role at GreenShield Health, a not-for-profit health and benefits company. The role involves managing a portfolio of small clients, liaising with them, facilitating client orientation sessions, delivering exceptional customer service, coordinating new implementations, supporting the Business Development team, and completing ad-hoc tasks.

Requirements

• Undergraduate degree, preferably in business, health services or psychology
• 2-4 years of experience in sales support, account management, consulting, healthcare, or a start-up environment

Responsibilities

• Manage a portfolio of small clients including program set-up, implementation support, monitoring program usage and reporting
• Liaise with clients regarding new GreenShield Health services and seek opportunities to cross-sell and up-sell
• Facilitate client orientation sessions to educate end-users on their GreenShield program
• Deliver exceptional customer service to our clients professionally
• Support trouble shooting client issues to resolution as needed
• Coordination of new implementations, preparation of launch materials and client reports, attending and taking minutes at key client meetings and effective use of our project management platform
• Support the Business Development team including but not limited to supporting Requests for Proposals (RFPs) responses, preparing client contracts, creation of lead lists, optimizing activity in our Customer Relationship Management (CRM) system
• Maintain of Sales/Account Management Playbooks
• Complete ad-hoc tasks and participate in special projects and initiatives as requested

Preferred Qualifications

• Curious and open to learning, ideally with an understanding of the health & benefits landscape
• Comfort working remotely, independently as well as part of a collaborative team and company
• Highly effective communication skills (written and verbal)
• Proven ability to establish rapport and maintain strong relationships
• Organized with the ability to manage multiple tasks and deadlines
• Competence with Microsoft Office suite of services, G-suite for Business
• Experience with HubSpot and Asana would be an asset
• Technologically agile, adept in learning and integrating new applications and platforms

Benefits

• Professional development opportunities
• Wellness programs