Associate Customer Success Manager

Summary

Join Deel, a global leader in international payroll and compliance, as an Associate Customer Success Manager! In this role, you will manage and nurture relationships with up to 200 client accounts, strategically guiding them through their experience. You will train clients on Deel processes, lead client interactions with a focus on product adoption and growth, and act as a trusted partner, solving challenges and uncovering churn. Collaboration with the wider growth and support organization is key. Success requires 1-2+ years of experience in Customer Success or Account Management, strong communication skills, fluency in English, and EMEA timezone-based work. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• 1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts
• Demonstrate ownership, accountability and a willingness to go above and beyond
• Be a strong communicator and can manage and diffuse escalated and challenging situations quickly
• Speak, read and write in English fluently
• Be based within the EMEA timezone

Responsibilities

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
• Build deep relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
• Be passionate about the Deel’s mission and the future of work, and always eager to understand our new products and features

Preferred Qualifications

• Have worked in a diverse and global high growth start-up or scale up environment
• Be willing to join and progress from the ground up, be not afraid of challenges and pace and want to learn and develop quickly

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available