Associate Customer Success Manager

Summary

Join Deel, a global payroll and compliance market leader, as an Associate Customer Success Manager and be part of our success story in fostering a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

Requirements

• 1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts
• Can demonstrate ownership, accountability and a willingness to go above and beyond
• You are a strong communicator and can manage and diffuse escalated and challenging situations quickly
• You speak, read and write in English fluently
• You are based within the EMEA timezone

Responsibilities

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
• Build deep relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available