Associate Customer Success Manager

Summary

Join Deel as an Associate Customer Success Manager and manage and foster relationships with up to 200 client accounts. You will build deep relationships, train clients on Deel processes, and lead client interactions with product adoption and future growth in mind. Responsibilities include strengthening client relationships, solving challenges, and collaborating with the wider growth and support organization. You will be a strong advocate for Deel, sharing customer insights with revenue and product teams. Success requires 1-2+ years of experience in Customer Success or Account Management, strong communication skills, fluency in English, and being based in the EMEA timezone.

Requirements

• 1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts
• Can demonstrate ownership, accountability and a willingness to go above and beyond
• You are a strong communicator and can manage and diffuse escalated and challenging situations quickly
• You speak, read and write in English fluently
• You are based within the EMEA timezone

Responsibilities

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function
• Build deep relationships and strategically navigate clients through their experience journey
• Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
• Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
• Be passionate about the Deel’s mission and the future of work, and always eager to understand our new products and features

Preferred Qualifications

• You have worked in a diverse and global high growth start-up or scale up environment
• You are willing to join and progress from the ground up, you are not afraid of challenges and pace and you want to learn and develop quickly

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available