Associate Customer Success Manager

Summary

Join HubSpot as an Associate Customer Success Manager and help customers realize the value of the HubSpot platform. You will collaborate with a team to support a shared customer base, using various communication channels to engage customers and develop tailored strategic recommendations. This role requires strong problem-solving, communication, and presentation skills, along with 1-3 years of experience in a customer-facing role and fluency in English and Spanish. You will lead strategy calls, partner with internal teams, and contribute to a positive team environment focused on skill-building and growth. The ideal candidate is passionate about customer success, comfortable with change, and eager to grow in a fast-paced environment. This position offers opportunities for career growth through skill development and a performance-based progression path.

Requirements

• 1-3 years of experience in a Customer Success or Customer Facing role
• Excellent problem solving and critical thinking skills
• Aptitude for learning software
• AI familiarity
• Ability to manage multiple priorities while maintaining strict attention to detail
• Strong communication skills and the ability to teach, guide, and drive value through clear, effective conversations
• Presentation and facilitation skills
• The ability to thrive in a fast-paced environment
• A verifiable track record of consistently meeting and exceeding goals
• Understanding of marketing, sales and service best practices
• Customer Success experience at a SaaS organization
• Speak English and Spanish fluently

Responsibilities

• Work collaboratively on a team of CSMs managing a shared install base of customers to support a high volume of customers using a mix of channels (Email, Chat, Phone Calls, live webinars etc)
• Identify customer objectives, analyze account usage patterns, and conduct necessary research to develop tailored strategic recommendations that enhance customer engagement with HubSpot while ensuring customer accountability
• Lead strategy calls to educate customers and help them realize the value of HubSpot’s platform
• Partner with internal teams to ensure a seamless and efficient customer experience
• Contribute to a strong team culture focused on skill-building, peer feedback, and performance-based growth
• Be passionate about customer success and experience
• Solve problems with curiosity and creativity
• Embrace innovation in your daily tasks to explore new methods that enhance our ability to expand customer reach
• Commit to getting better every day
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment
• Work for the Latam region with clients based in North America/Latam

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers