Associate Customer Success Manager

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HubSpot

πŸ“Remote - Colombia

Summary

Join HubSpot's Customer Success team as an Associate Customer Success Manager and help millions of organizations grow better. You will work collaboratively with a team, focusing on customer success and building strong relationships. Responsibilities include developing customized strategic plans, engaging customers via email and calls, and partnering with internal teams. The ideal candidate has 1-3 years of experience in a Customer Success Manager role, excellent problem-solving skills, and strong communication abilities. Fluency in English and Spanish is required. This role offers opportunities for career growth and skill development.

Requirements

  • Between 1-3 years of experience in roles as a Customer Success Manager
  • Excellent problem solving and critical thinking skills
  • Aptitude for learning software
  • Prior experience in a customer service or consulting role
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication skills and the ability to effectively drive a phone conversation
  • The ability to thrive in a fast-paced environment
  • A verifiable track record of consistently meeting and exceeding goals
  • Speak English and Spanish fluently

Responsibilities

  • Work collaboratively in a team of CSMs managing a shared install base of customers
  • Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability
  • Engage customers via inbound email (Front), resolving inquiries by aligning customers with the right resources
  • Engage customers via strategy calls, driving product value and usage
  • Partner with internal teams to maintain and grow customer investment across HubSpot's platform
  • Positively contribute to a team culture of skill development and peer-to-peer feedback

Preferred Qualifications

  • Understanding of marketing and sales best practices
  • Customer Success experience at a SaaS organization

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