πUnited States, Brazil
Associate Customer Success Manager
closed
Feedonomics
πRemote - Worldwide
Summary
Join Feedonomics as an Associate Customer Success Manager and play a vital role in supporting our small-medium sized clients. You will ensure customer success by monitoring usage, proactively addressing challenges, and advising on best practices. This role focuses on driving growth, retention, and long-term partnerships, measured by Net Revenue Retention and Renewal Rate. Early career professionals can develop their skills and potentially advance to Customer Success Manager. The position is fully remote, offering a supportive and inclusive work environment.
Requirements
- < 2 years of direct experience in client experience; client success; retention; Success; SDR and/or account management
- Excellent problem-solving, organizational, time management, prioritization, and decision-making skills
- Exceptional skills in interacting with customers on a variety of topics including business and product strategy/design, technical guidance, and long-term product roadmap
- Ability to create informational marketing content for customers
- Analytical mind who can convert metrics into action items
- High School Diploma
Responsibilities
- Monitor customer health and usage trends, proactively outreaching to customers and addressing adoption challenges
- Leverage data to identify customers that would benefit from our different channels, products and service levels and engage sales on best approach to outreach
- Advise merchants on best practices to optimize their Feedonomics experience, recommending channels, marketplaces, features, services, and partners that best align with their goals and objectives
- Assist with challenging customer requests and escalate as needed to the appropriate team member (accounting; operations; sales; support)
- Ensure the customer understands the value of Feedonomics and how to best utilize our services
- Provide ongoing training sessions and product demonstrations with customers as new products and technologies are brought to market
- Acquire testimonials, case studies, and logos from satisfied clients, ensuring that all assigned accounts are engaged in accordance with our established requirements
- Be the voice of the customer β sharing customer feedback, requests and requirements to internal stakeholders
- Provide value input to leadership to evolve and improve our scaled Customer Success experience to customers
- Learn Feedonomics systems; Feedonomics Platform, internal Sales CRM, and internal ticketing system
- Participate in projects as required
Preferred Qualifications
- 1 year of eCommerce experience
- Experience generating add-on sales revenue
- Bachelor's Degree
Benefits
- Remote work set-up
- Competitive pay
- Unlimited PTO for salaried positions and up to three weeks for hourly employees
- Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
- Monthly half-day Fridays
- 401K retirement plans with company match
- Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
- Internal Feedonomics skill certifications
- Virtual and in-person team events
- FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
- Employee Resource Groups (ERG)
- Referral bonus program
This job is filled or no longer available
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