Fleetio is hiring a
Associate Customer Success Manager, Remote - Worldwide

Summary

The job description is for an Associate Customer Success Manager at Fleetio. The role involves working with customers in small to medium organizations, assisting with product adoption and usage, analyzing accounts for improvement, providing best practices, hosting webinars, and collaborating cross-functionally. The ideal candidate has 2+ years of experience in a customer-facing role within a SaaS environment, is proficient with systems such as Salesforce, Asana, Gainsight, Front, and similar tools, and has impeccable communication skills.

Requirements

• 2+ years of experience in a customer-facing role within a SaaS environment
• Experience in fleet, telematics, or automotive technology is a plus
• Proficiency with systems such as Salesforce, Asana, Gainsight, Front, and similar tools
• Comfortable interacting with customers at all stages of their journey
• Impeccable written and verbal communication skills
• Meticulous and precise when executing tasks, with great attention to detail
• Strong team player and self-starter who can work autonomously
• Empathetic and dedicated to helping and serving customers to become advocates for Fleetio
• Passionate about organization, with the ability to adhere to and improve organizational systems, always seeking ways to reduce redundant work
• Comfortable with change, experimentation, and trying new ideas

Responsibilities

• Engage with targeted customers at critical stages in their journey to ensure Fleetio's adoption and growth
• Analyze customer accounts to identify areas for improvement and provide our customers with best practices and strategic guidance
• Utilize tools and technology to deliver value to multiple accounts simultaneously through 1:many programs, collaborating with our Customer Success Programs Team
• Act as the voice of the customer and influence the product development roadmap
• Collaborate with Product and Customer Teams to maximize customer growth potential and enhance their experience

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 13 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE