Customer Success Associate, French Speaking

Summary

Join Coalition, a leading Active Insurance provider, as a Customer Success Associate and provide exceptional support to French-speaking customers in Quebec and France. You will be responsible for answering customer inquiries, ensuring they receive necessary assistance from various teams, educating them on Coalition's products and platforms, and performing administrative insurance functions. This role requires fluency in French, excellent communication skills, and prior customer support experience. The position offers a remote option in Canada or an in-office position in Provo, UT. Coalition provides a supportive and inclusive work environment with competitive compensation and benefits.

Requirements

• Fluent in written and spoken French
• Prior experience in a customer support/customer service role and/or a strong desire to learn
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
• Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!

Responsibilities

• Answering inbound questions and requests from prospective and current French speaking customers over online live chat, e-mail, and (much less frequently) by phone
• Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
• Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
• Performing administrative insurance functions to keep our growth engine humming
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Preferred Qualifications

• Prior insurance experience not required, but a plus!
• Incredibly positive attitude. Attitude overcomes all!

Benefits

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement