Associate Customer Success Manager

Summary

Join HubSpot as an Associate Customer Success Manager and contribute to exceptional customer experiences. You will collaborate with a team, engage customers through various channels, utilize HubSpot tools, and partner with internal teams. This role requires fluency in French and English, excellent problem-solving skills, and prior customer service experience. HubSpot offers a performance-based promotion path and values flexibility and connection, whether working remotely or in the office. The company fosters a culture of skill development and peer-to-peer feedback, and is committed to creating a diverse and inclusive workplace.

Requirements

• Fluency in French and English
• Excellent problem solving, self starter, critical thinking and presentation skills
• Aptitude for learning software
• Prior experience in a customer service, project based or consulting role
• A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills across diverse mediums..this is a scale team!
• The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
• A verifiable track record of consistently meeting and exceeding goals

Responsibilities

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Collaborate on plays to drive programmes and strategies to help our customers grow at scale
• Engage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resources
• Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching
• Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
• Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
• Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time

Benefits

• Performance-based promotion path
• Remote work, flexible hours