Associate Customer Success Manager

Summary

Join HubSpot's Customer Success team as an Associate Customer Success Manager and help millions of organizations grow better. You will work collaboratively with a team, build strong customer relationships, and drive customer success using HubSpot's software. This role requires 1-3 years of experience in customer success, excellent problem-solving skills, and strong communication abilities. You will be responsible for developing customized strategic plans, resolving customer inquiries, and partnering with internal teams. HubSpot offers a performance-based role progression path and a positive team environment. The position is based in North America, working with US clients.

Requirements

• Between 1-3 years of experience in roles as a Customer Success Manager
• Excellent problem solving and critical thinking skills
• Aptitude for learning software
• Prior experience in a customer service or consulting role
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills and the ability to effectively drive a phone conversation
• The ability to thrive in a fast-paced environment
• A verifiable track record of consistently meeting and exceeding goals
• Speak English, Spanish and Portuguese fluently

Responsibilities

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability
• Engage customers via inbound email (Front), resolving inquiries by aligning customers with the right resources
• Engage customers via strategy calls, driving product value and usage
• Partner with internal teams to maintain and grow customer investment across HubSpot's platform
• Positively contribute to a team culture of skill development and peer-to-peer feedback

Preferred Qualifications

• Understanding of marketing and sales best practices
• Customer Success experience at a SaaS organization

Benefits

• Performance-based role progression path
• Positive team environment
• Remote work
• Flexible work arrangements