Associate Customer Success Manager

Summary

Join HubSpot as an Associate Customer Success Manager and contribute to an exceptional customer experience. You will collaborate with a team to manage customers, drive growth programs, and resolve customer needs using HubSpot tools. This role requires strong problem-solving, communication, and data analysis skills, along with fluency in English and German. Prior experience in customer service or consulting is essential. HubSpot offers a flexible work environment and opportunities for career growth and development.

Requirements

• Fluency in both English & German
• Excellent problem solving, self starter, critical thinking and presentation skills
• Aptitude for learning software
• Prior experience in a customer service, project based or consulting role
• A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills across diverse mediums..this is a scale team!
• The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
• A verifiable track record of consistently meeting and exceeding goals

Responsibilities

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Collaborate on plays to drive programmes and strategies to help our customers grow at scale
• Engage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resources
• Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching
• Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
• Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
• Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time

Benefits

• Flexible work environment
• Opportunities for career growth and development