Associate Customer Success Manager

Summary

Join Varsity Tutors for Schools as an Associate Customer Success Manager and play a pivotal role in the success of partner districts nationwide. You will manage the entire client lifecycle, from onboarding to renewals, serving as a trusted advisor to district leaders and educators. This role requires building strong relationships, providing proactive support, and leveraging data to drive student success. Collaboration with cross-functional teams is key to providing valuable insights and influencing the evolution of our solutions. You will analyze usage trends, provide reporting, and automate workflows to enhance efficiency. This position offers a unique opportunity to transform the way the world learns.

Requirements

• Ability to travel to customer locations as needed to ensure customer satisfaction (up to 15% including overnight travel)
• Bachelor's degree in business, education, or a related field
• 1-2 years of experience in consulting, account management, or customer success role
• Strong communication and interpersonal skills, with the ability to establish and maintain relationships with key stakeholders
• Accountability and personal organization are essential
• Ability to work independently and as part of a team, with a strong focus on collaboration
• Excellent problem-solving skills, with the ability to proactively identify and resolve issues
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Passion for education and a strong commitment to helping students achieve their full potential

Responsibilities

• Partner with customers to set up, launch, and monitor program success
• Monitor customer usage, tracking adoption, and address customer needs
• Collaborate with sales and advisory teams to deliver insights and recommendations that improve program outcomes
• Act as the first point of contact for pooled accounts, ensuring timely responses to customer inquiries and escalations
• Analyze usage trends and health metrics to identify risks and opportunities within assigned accounts
• Provide reporting and actionable insights to customers, aligning program performance with district goals
• Use internal tools to automate low-touch customer workflows, enhancing efficiency and scalability
• Work closely with the onboarding, support, and product teams to ensure seamless customer experiences
• Document and share best practices to improve customer outcomes and internal workflows
• Actively contribute to team initiatives, including scaled outreach campaigns and adoption programs

Preferred Qualifications

SaaS experience is a plus, and ed tech experience is highly valued

Benefits

• Competitive Salary, Variable Compensation, and Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)