Associate DevOps Engineer

Summary

Join Atropos Health's growing technology team as a motivated and versatile Associate DevOps Engineer. This role blends traditional IT support with foundational DevOps practices, contributing to infrastructure and application stability, efficiency, and automation. You will provide first-line technical support to end-users while assisting in the maintenance and monitoring of cloud-based infrastructure and CI/CD pipelines. The ideal candidate possesses a strong desire to learn, problem-solving skills, and excellent communication abilities. This is a remote-first position requiring authorization to work in the US. Atropos Health offers a comprehensive benefits package including health insurance, parental leave, retirement plan, flexible work environment, and a home office stipend.

Requirements

• 1-2 years of experience in an IT support role or relevant internships
• Basic understanding of computer hardware, software, and networking concepts
• Exposure to or interest in DevOps principles and practices
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Willingness to learn new technologies and adapt to a rapidly evolving environment

Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network-related issues
• Troubleshoot and resolve issues related to desktop operating systems (Windows, macOS, Linux), and productivity applications
• Manage user accounts, permissions, and access within various systems and applications
• Assist with the onboarding and offboarding of employees, including account creation/termination and equipment setup
• Document common IT issues and solutions in a knowledge base
• Assist in the maintenance and monitoring of our cloud-based infrastructure
• Assist with the implementation and maintenance of continuous integration/continuous delivery (CI/CD) pipelines
• Learn to use infrastructure-as-code (IaC) tools (e.g., Terraform, CloudFormation) for managing infrastructure
• Assist in the creation and maintenance of basic monitoring and alerting dashboards
• Participate in team discussions and contribute to improving our development and operations workflows

Preferred Qualifications

Familiarity with cloud platforms (e.g., AWS, Azure, GCP)

Benefits

• Health Benefits . Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA
• Parental Leave . We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months
• Financial Wellness . Save for retirement through our 401k plan with Human Interest
• Flexible Work Environment . We're a remote first company with a flexible vacation policy
• Home Office Stipend . All full-time employees will receive a stipend to support their remote office setup
• Offsites . As a remote company we take time 2-3 times a year to get together in small teams and all together as a company