Remote Associate Director, Client Success

Summary

Join Training The Street as an Associate Director of Client Success and play a key role in working with existing customers to create and deliver training programs. You will engage with learning and development teams, HR and recruiting specialists, and finance professionals to develop a positive customer experience, foster relationships, and sell TTS services.

Requirements

• 3-5 years of prior client services experience ideally in the Banking or the Financial Services Industry
• Excellent communication, organizational and time management skills
• Ability to solve problems creatively, have a professional and courteous manner
• Fluency with Microsoft Office (Excel, Word, PowerPoint and Outlook) and Adobe
• Ability to write professional client correspondence. Possess exceptional communication and relationship-building skills (with both internal and external stakeholders)

Responsibilities

• Coordination of execution across large global programs
• Build relationships with learning and development teams, HR/recruiting specialists, and financial professionals within existing TTS clients to enable sales
• Proactively reach out to clients to market TTS services and products
• Assist with the execution of contracts and proposals for clients
• Client onboarding processes for new account wins
• Strategic pricing discussions
• Develop and sustain a client reach out plan to maintain relationships and bookings with clients. Work closely with senior team members to serve clients training needs
• Provide oversight to optimize internal systems (Salesforce & Microsoft products) for client management and follow up
• Develop an understanding of TTS services in order to assist customers with questions
• Work closely with TTS team (instructors, eLearning, Accounting, Admin) on client delivery needs

Benefits

• Paid Time Off
• Health, Life Insurance, Income Protection and Employee Assistance Program
• Able to work remotely