Remote Associate Director - Client Success

Summary

Join our Client Success team as an Associate Director and play a key role in delivering training programs to corporate and educational clients. You will engage with learning and development teams, HR and recruiting specialists, and finance professionals to develop positive customer experiences, foster relationships, and sell TTS services.

Requirements

• 3-5 years of prior client services experience ideally in the Banking or the Financial Services Industry
• Excellent communication, organizational and time management skills
• Ability to solve problems creatively, have a professional and courteous manner
• Fluency with Microsoft Office (Excel, Word, PowerPoint and Outlook) and Adobe
• Ability to write professional client correspondence. Possess exceptional communication and relationship-building skills (with both internal and external stakeholders)

Responsibilities

• Coordination of execution across large global programs
• Build relationships with learning and development teams, HR/recruiting specialists, and financial professionals within existing TTS clients to enable sales
• Proactively reach out to clients to market TTS services and products
• Assist with the execution of contracts and proposals for clients
• Client onboarding processes for new account wins
• Strategic pricing discussions
• Develop and sustain a client reach out plan to maintain relationships and bookings with clients. Work closely with senior team members to serve clients training needs
• Provide oversight to optimize internal systems (Salesforce & Microsoft products) for client management and follow up
• Develop an understanding of TTS services in order to assist customers with questions
• Work closely with TTS team (instructors, eLearning, Accounting, Admin) on client delivery needs

Benefits

• Paid Time Off
• Health, Life Insurance, Income Protection and Employee Assistance Program
• Able to work remotely