Associate Education Monitoring Analyst

Summary

Join Qoria, a global leader in child digital safety technology, as an Associate Education Monitoring Analyst. Based in the UK, you will provide human moderation support for our Smoothwall Monitor Managed Service, reviewing student online activity, identifying safeguarding risks, and contacting school officials as needed. This role requires a keen eye for detail, understanding of online culture among young people, and strong communication skills. The position offers a chance to make a real difference in protecting children online. The initial training period will be Monday-Friday, 9am-5:30pm for six weeks, after which the shift pattern will be 24/7 on a rotational basis. The start date is February 3rd, 2024.

Requirements

• A good understanding of English
• Very IT literate with a good knowledge of social media, online games & apps used by young people
• Familiarity with online culture and norms
• Quick decision-making skills
• An ability to remain calm and empathetic when under pressure or dealing with difficult situations
• A strong work ethic and ability to stay focused for extended periods
• Excellent customer, interpersonal, and communication skills (verbal, literacy, numeracy)
• Strong team player with the ability to work on own initiatives with creative ability to solve problems
• Ability to work in a fast paced environment
• Applicants must be UK based

Responsibilities

• Reviewing content flagged as requiring human moderation to assess category and risk levels
• Providing human insight and quality assurance to automated assessments of safeguarding content
• Collaborating with colleagues as necessary to resolve content reviews as a team where necessary
• Escalating reviews to supervisors when deemed necessary
• Calling school Designated Safeguarding Leads (DSLs) when required to advise of high-risk activity
• Providing proactive feedback on any emerging trends
• Working in a fast paced environment

Preferred Qualifications

• Previous web / content moderating experience
• Previous experience of working with vulnerable situations
• Passion about helping keep our users safe
• A strong team player
• Focussed on a culture of continuous improvement
• High attention to detail while meeting quality and productivity goals

Benefits

• Employee share scheme
• Enhanced holiday & family leave
• Tech Allowance
• A proven career path forward, with real opportunities to progress your career into other teams and departments within the company
• Exposure to industry leading tech, developed in-house by an amazing engineering team
• Regular company wide lunch and learn sessions