Associate Education Monitoring Analyst

Summary

Join Qoria, a global leader in child digital safety technology, as an Associate Education Monitoring Analyst. Based in the UK, you will monitor student online activity to identify safeguarding risks. This role involves assessing content, contacting schools, collaborating with team members, and escalating high-risk situations. The ideal candidate possesses strong communication, decision-making, and IT skills, with familiarity with online culture among young people. The position requires a high level of English proficiency and the ability to work efficiently under pressure. A DBS check is required.

Requirements

• High level of English, written and verbal
• Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people
• Familiarity with online culture and norms
• Strong decision-making skills with the ability to act quickly
• An ability to remain calm and empathetic when under pressure or dealing with difficult situations
• A strong work ethic and ability to stay focused for extended periods
• Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency
• Collaborative team player, capable of working effectively within a large team
• Ability to thrive in a fast-paced environment

Responsibilities

• Monitor and assess keystrokes and accompanying screenshots
• Identify and flag safeguarding risks to schools/DSL’s
• Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content
• Provide timely responses
• Handle high volumes of content efficiently while maintaining accuracy
• Meet established response times for events
• Collaborate with team members to review unique incidents that require collective input or expertise
• Escalate high risk or complex captures to a senior member of the team for review
• Actively monitor and share information on emerging trends with the team to keep them informed

Preferred Qualifications

• Previous web / content moderating experience
• Previous experience of working with vulnerable situations
• Previous experience in a safeguarding setting or awareness of safeguarding laws and principles

Benefits

Welfare services will be available to support the applicant