Associate Engineer

Summary

ServiceRocket is seeking a customer-centric Engineer for their Santiago office. The role involves assisting customers with technical problems, communicating effectively, and participating in technical issue analysis. The candidate should have relevant qualifications and skills.

Requirements

• Basic Linux Administration and Basic SQL knowledge
• Bachelor's degree in Information Technology, Computer Science, or similar
• Strong data analysis, critical thinking, and problem-solving skills
• Ability to work independently and with others
• Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified)
• Some experience in IT support (0 to 1 year)

Responsibilities

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about relevant products and their capabilities and common application
• Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
• Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
• Resolve issues raised within SLA with the aim of preventing future problems
• Learn, document, and share knowledge with others

Benefits

• Share the fruit program
• Stock options
• Health insurance: we support you and your family–your well-being matters
• Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
• Career pathways program: you can grow horizontally, vertically, or any way you want
• Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
• Generous PTO plus one cultural heritage and community day