Associate Event Project Manager

Summary

Join SpotMe, a leading B2B event platform, as an Associate Event Project Manager and help enterprises maximize the impact of their events. You will be responsible for delivering exceptional event experiences using SpotMe/Onomi solutions across in-person, virtual, and hybrid events. This role involves managing clients, coordinating with vendors, ensuring seamless event execution, and analyzing event data to provide insightful reports. You will build, configure, and launch event apps, manage client communications, and oversee event operations. Successful Project Managers are promoted to Senior positions within 2-3 years, offering significant career growth opportunities. The role requires a strong customer-centric mindset, attention to detail, and the ability to work effectively in a fast-paced environment.

Requirements

• Learn Backstage by getting certified with our SpotMe Academy, and by embedding yourself in building platforms with your line manager
• Get trained on how we deliver projects at SpotMe/Onomi and experience it by shadowing colleagues in meetings across each of the event project stages, including Project Onboarding, Workspace Build, Registration & App Launch, Live Event and Project Offboarding
• Participate in virtual live events or onsite events to be trained on our live engagement capabilities and our onsite logistics solutions, event schedule permitting during the first month
• Take the lead in your first event as the Project Lead and manage the Kick Off call with timely client communication, and displaying sound technical knowledge of the event requirement
• Build your first new event in Backstage with supervision, demonstrating quality follow up emails and no errors in the email configuration found during the Project Review
• Deliver at least live event days* as Project lead or Onsite Coordinator and maintain CES at ≥4.3 and sNPS at ≥56%
• Deliver all of your assigned onsite deployments, spending time onsite, with some positive feedback from your customers
• Deliver multiple live events (a mix of virtual and onsite), while maintaining minimum levels of CES at ≥4.5 and sNPS at ≥60%
• Build all of your existing and new events in Backstage with minimal supervision, demonstrating quality follow up emails and no errors in all core modules of the event found during Project Reviews
• Received praise from your customers for your contributions to the successful event delivery and how you’ve helped to enhance the event experience and outcomes
• Experience in event technology
• Strong customer centric mindset
• Strong attention to detail

Responsibilities

• Successfully deliver high volumes of events, reporting to the Manager, Event Services
• Independently build, configure and launch our web and mobile native event apps using SpotMe Backstage (35%)
• Professionally manage our clients, and other senior stakeholders with clear, timely communications to enhance the client experience adding value across the entire project lifecycle (20%)
• Coordinate closely with vendors, internal departments, and the customer to ensure seamless execution on live event day
• Responsibilities may include badge printing, iPad sign-in, lead scanning, managing onsite AV and equipment, driving audience engagement, and thoroughly reviewing apps to guarantee flawless delivery (20%)
• For the live event, ensure speakers are fully briefed and prepared, whether they’re presenting in a webinar, hosting a virtual session, or speaking onsite
• Oversee event operations to ensure everything runs smoothly (20%)
• Following the event, handle post-event communications, analyze event data, and deliver insightful reports and recommendations to the customer, highlighting successes and identifying areas for future improvement (5%)