Associate Field Manager

Summary

Join Global Healthcare Exchange (GHX) as an Associate Field Manager and assist in managing the physical inventory count process across various service lines. You will facilitate inventory projects, assess client needs for additional business opportunities, and resolve staff issues. This role requires strong communication, organizational, and leadership skills, along with experience in management and a commitment to excellent customer service. The position involves frequent travel and requires the ability to lift up to 75 lbs. GHX offers a competitive salary and benefits package, including health insurance, retirement matching, paid time off, and education reimbursement.

Requirements

• A combination of a high school education and experience may be considered as an equivalent substitute for a post-secondary education
• 1-2 years of successful management experience in a diverse and dynamic environment is required
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must possess excellent customer service skills. Excellent verbal and written communication skills are essential
• Must maintain confidentiality related to personnel or financial information shared in the performance of the core responsibilities of the position
• Acute attention to detail with a commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Current state issued Driver’s License with clean driving record is required

Responsibilities

• Facilitate the Assistant Field Managers and Inventory Counters in the completion of inventory projects and duties
• Assess the client organization for additional business opportunities not limited to inventory only but also other company offerings
• Analyze & resolve staff problems
• Assist inventory staff to obtain top quality workmanship, efficiency, employee satisfaction, morale, communication, commitment, teamwork, and pride
• Relate to the public and to customers in a professional, courteous, and respectful manner, appropriately responding to their needs
• Follows company procedures, guidelines, and standards in the areas of customer service, utilization of company equipment and internet usage
• Maintains a high level of competency in utilizing technology to facilitate inventory data capture including but not limited to HITS application, internet usage, MS Office software, etc
• Attends staff and training meetings for ongoing updates related to Field Operations
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken
• Performs other duties as assigned
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts
• This role will frequently function in the capacity of the Field Manager as the on-site project lead. Act as liaison with on-site client contact. Provide client with anticipated inventory schedule and negotiating access as needed. Timely, complete and thoughtful communication (both in writing and verbally) is critical in establishing strong client relationships
• Recognize and communicate to Inventory Services management any problems while on client site, such as employee issues and/or client concerns
• Suggest and initiate personnel actions (counseling), such as attendance or performance issues as directed by Management or Human Resources
• Follows Inventory Field Manager procedures and protocols as set forth in job orientation and training

Preferred Qualifications

Prior inventory or supply chain experience is preferred

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement