Polly is hiring a
Associate Investor Specialist

Summary

Join a hyper-growth SaaS company that's disrupting the mortgage industry by transforming the way capital markets operate. As a Customer Service Representative, you'll have a direct impact on customer experience, working with emerging technologies and a modern tech stack in a collaborative team.

Requirements

• 1+ years of Customer Service experience
• Technically oriented, willing to learn new systems quickly and savvy in tools like Excel
• High level of attention to detail and accuracy
• Passionate about customer support and the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in an elegant and tactful way
• Strong communication and writing ability
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

• Daily review of emails that come into the team from investors for guideline eligibility &/or ratesheet LLPA changes
• Daily review of internal comparison emails for LLPA changes to input into Polly
• Daily input of Spec Payup LLPAs for existing Investors
• Add any new products for existing Investors as they are announced
• Troubleshoot Customer Support Tickets when escalated to the Content Team, including a full audit of existing investors for content accuracy (eligibility &/or LLPAs)

Benefits

• 100% paid medical/vision/dental/disability/life insurance
• Flexible vacation
• Remote environment