Associate IT Support Specialist

Summary

Join the Eclipse Foundation as an Associate IT Support Specialist and embark on a fulfilling IT career. This full-time role, based in Germany, offers hands-on experience in supporting computing hardware, user onboarding/offboarding, and internal IT systems. You will ensure employees have reliable tools and that internal services function efficiently and securely. Responsibilities include staff computing hardware support, staff onboarding and offboarding, internal IT support, inventory management, and service monitoring and internal reporting. The ideal candidate possesses experience supporting Windows and MacOS, knowledge of VPNs and basic endpoint security, and excellent communication skills in English and German. Competitive compensation and benefits are offered, including flexible work hours and a remote-first culture.

Requirements

• Experience supporting Windows and MacOS
• A working knowledge of VPNs, authentication tools, and basic endpoint security
• Excellent attention to detail
• Strong written and verbal communication skills in English and German
• A College diploma in Computer Science, Software Engineering, Computer Engineering, or equivalent experience

Responsibilities

• Handle procurement, setup, and troubleshooting for laptops and accessories
• Ensure smooth technology transitions for new and departing employees
• Manage day-to-day tasks such as VPN access, password resets, application support, and user permissions
• Track hardware assets, replacements, and software licensing compliance
• Support foundational uptime and internal service diagnostics across the organisation

Preferred Qualifications

• Were familiar with managing hardware inventory including procurement, configuration, and decommissioning across multiple locations
• Were comfortable executing onboarding and offboarding tasks such as creating and revoking access to internal systems, coordinating credential setup, ensuring compliance with security protocols, and introducing new staff to our IT policies
• Had some Linux experience
• Have 1-2 years of experience
• Good written and verbal communication skills in French
• Experience with and passion for open-source software

Benefits

• Competitive compensation and benefits
• Flexible work hours and remote-first culture
• ���Corporate Recharge” days and right-to-disconnect policy
• Opportunity to shape the future of open source infrastructure