PC Field Support Specialist

Summary

Join T-Rex Solutions as a PC Field Support Specialist and contribute to critical national security infrastructure. Responsibilities include providing Tier 2 and 3 on-site and remote support for computer systems, conducting site surveys, analyzing requirements for hardware acquisitions, developing installation schedules and documentation, configuring equipment, training personnel, and troubleshooting issues. The position requires a High School/GED and four years of experience or an Associate's degree and two years of experience, along with an active TS/SCI w/ FSP clearance and DoD 8570 IAT Level 1 Certification. Strong hardware and software skills, Microsoft Office expertise, and Active Directory familiarity are essential. T-Rex offers competitive salaries, performance bonuses, training and educational reimbursement, a 401(k) plan, and Cigna healthcare benefits. The company fosters a collaborative work environment and provides opportunities for professional growth.

Requirements

• High school/GED and a minimum of four (4) years of experience
• Associate’s degree and two (2) years of experience
• Active TS/SCI w/ FSP
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
• Well-versed in installing windows, software, applications, antivirus and patches
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
• Familiar with Active Directory security and policies
• DoD 8570 IAT Level 1 Certification

Responsibilities

• Provide Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Conduct sites surveys; assess and document current site configuration and user requirements
• Analyze existing requirements and prepare specifications for hardware acquisitions
• Prepare engineering plans and site installation Technical Design Packages
• Develop hardware installation schedules
• Prepare drawings documenting configuration changes at each site
• Prepare site installation and test reports
• Configure computers, communications devices and peripheral equipment
• Train site personnel in proper use of hardware
• Build specialized interconnecting cables
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
• Updates technical drawings using AutoCAD software as needed

Benefits

• Competitive salaries
• Performance bonuses
• Training and educational reimbursement
• Transamerica 401(k)
• Cigna healthcare benefits
• PTO available to use immediately upon joining (prorated based on start date)
• Paid parental leave
• Individual and family health, vision, and dental benefits
• Annual budget for training, professional development and tuition reimbursement
• A 401(k) plan with company match fully vested after 60 days of employment