SMU Business Intelligence and Analytics is hiring a
Associate Manager

Summary

Join SonderMind as a leader of the Care Coordination function to drive scale, efficiencies, and higher yield for SonderMind's D2C, Health Systems, Veterans, Employers, and other Partnerships. As a key member of the team, you will support client intake processes, lead a team ensuring clients are getting into care efficiently across all client sources, and manage, grow, and develop an effective Care Coordination team responsible for all client-facing operations and engagement activities.

Requirements

• 3-5 years experience in a Care Coordination function
• 2-3 years of experience leading care coordination teams at large or growth-stage healthcare companies
• Supported end-to-end processes for converting clients into care using both technology tools and human intervention
• Proven leadership, project-management and organizational skills
• Experience working in Salesforce and data analytics platforms (e.g. Looker)
• Strong written and verbal communication and ability to influence and facilitate cross-functional projects
• Mission driven individual that’s passionate about the mental health industry

Responsibilities

• Support vision for Care Coordination function to drive scale, efficiencies, and higher yield (the rate at which our referrals are successfully connected to care) for SonderMind’s D2C, Health Systems, Veterans, Employers, and other Partnerships
• Deliver results related to client intake processes, using both technology tools and human interventions
• Lead a team ensuring clients are getting into care efficiently across all client sources

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!