Associate Partner Success Manager

Summary

Join ConnectWise as an Associate Partner Success Manager and align with leadership at our low-touch and tech-touch partners. Build and maintain strong relationships to help partners progress on their transformation journey. Partner with cross-functional teams to accelerate business value and ROI. Ensure partners maximize their investment in ConnectWise products, utilize licenses, identify new opportunities, and collaborate for successful adoption and renewal. Build and nurture relationships to solidify partnerships and penetrate accounts deeper. Effectively network within accounts to help partners achieve objectives. Monitor partner usage data, health indicators, and growth opportunities to create success strategies. Evangelize product capabilities and understand typical partner business challenges. Identify risks inhibiting partner goals and act as an escalation point for timely resolution. Navigate customer organizational structures to build relationships with executives and stakeholders.

Requirements

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Excellent interpersonal and communication skills
• Possesses analytical, communication, and organizational skills
• Technical acumen and business management skills
• Strong knowledge of various business processes
• Ability to quickly grasp and distinctly explain technological and business concepts
• Knowledge of the IT Service Provider market and business
• Effective at leading and facilitating executive meetings and workshops
• Bachelor’s degree in related field or equivalent business experience
• 3+ years of relevant experience

Responsibilities

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
• Effectively networks within accounts to help partners achieve their objectives
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
• Evangelizes the capabilities of products across the entire platform
• Develops an understanding of typical business challenges faced by partners to address their needs
• Identifies risks to the partner that inhibit their stated business goals
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Navigates customer organizational structures to identify and build relationships with executives and stakeholders

Preferred Qualifications

• Working knowledge of ConnectWise products and platform features, capabilities, and best use
• 2+ years of SaaS industry experience
• MBA

Benefits

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required