Senior Associate Partner Success Manager

Summary

Join ConnectWise as a Senior Associate Partner Success Manager and contribute to the success of our partners by aligning with leadership, building strong relationships, and accelerating business value. You will work collaboratively with cross-functional teams to ensure partners maximize their investment in our products. This role involves building and nurturing relationships, monitoring partner data, and developing strategies for success. You will also evangelize product capabilities, identify business challenges and risks, and act as an escalation point for timely resolutions. The position requires navigating customer organizational structures and building relationships with executives and stakeholders. This is a hybrid/remote position with potential for limited travel.

Requirements

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Excellent interpersonal and communication skills
• Possesses analytical, communication, and organizational skills
• Technical acumen and business management skills
• Strong knowledge of various business processes
• Ability to quickly grasp and distinctly explain technological and business concepts
• Knowledge of the IT Service Provider market and business
• Effective at leading and facilitating executive meetings and workshops
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience

Responsibilities

• Provides support to the cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
• Effectively networks within accounts to help partners achieve their objectives
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
• Evangelizes the capabilities of products across the entire platform
• Develops an understanding of typical business challenges faced by partners to address their needs
• Identifies risks to the partner that inhibit their stated business goals
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Navigates customer organizational structures to identify and build relationships with executives and stakeholders

Preferred Qualifications

• Preferred: 2+ years of SaaS industry experience
• Preferred: MBA
• Preferred: Working knowledge of ConnectWise products and platform features, capabilities, and best use

Benefits

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required