Associate Principal Engineer, Salesforce Consultant

Summary

Join our dynamic Digital Product Engineering company as a Salesforce Service Cloud Product Manager! Support the strategy and development of our CX Salesforce Service Cloud product, ensuring its overall success. Collaborate with cross-functional teams, including product owners and technical teams, to shape product strategy, design, and roadmap. Serve as a subject matter expert on our CX products and their custom implementation. Lead Salesforce solution design, manage the product lifecycle, and ensure smooth sprint execution. You will also manage a dedicated tester, conduct deployment monitoring, and maintain consistent documentation. This role requires strong leadership, communication, and technical skills within a fast-paced environment.

Requirements

• 9+ years of salesforce service cloud product management with experience creating strategic product roadmaps and working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function
• Minimum 3+ years of leadership and /or influencing experience
• Experience building and launching products from ideation through launch and revision
• Strong knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds
• Strong experience driving and iterating salesforce products and highly technically integrated environments
• Bachelor's Degree
• Salesforce Service Cloud expertise & certification Experience
• Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management
• Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment
• Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs
• Proactively drives impact and engagement while bringing others along
• Ability to lead others without direct authority
• Experience working with ADO

Responsibilities

• Support strategy and development of the CX salesforce service cloud product and account for overall product success
• Collaborate with CX Product Business owner and technical teams to inform product strategy, design, and roadmap
• Serve as a subject matter expert on our current/planned CX products and the custom implementation of SFSC
• Collaborate with technical teams to inform product strategy, design, user stories and roadmap
• Surface blockers and provide recommendations based on trade-offs to optimize user experience (including reps & consumers), time-to-market, and to clearly communicate goals, roles, responsibilities, and desired outcomes to internal stakeholders and remote teams
• Leads Salesforce solution design & wireframing to guide team and receive sign-off from business - Manages and monitors Salesforce native release schedule and provides guidance to Capability owner on new features to adopt Product Definition and Capability Release
• Facilitate meetings with cross-functional business and technical teams to gather product requirements and business use cases
• Work with business owners to prioritize user stories, engineering for technical feasibility and delivery for capacity planning to ensure each sprint runs smoothly
• Ensure there is a backlog of features and stories for supporting S&T chapter teams to deliver against (where appropriate balancing the need to advance the product with the ability for daily users to accept change)
• Work with the capability owner to design change management plans that will inform roll-out cadence and success planning - Partners with CX Capability owner on user stories and provide research where requested to further define what is possible
• Creates features and user stories within ADO to appropriately manage the development and release process
• Lead work between SF dev team & S&T product teams on best practices
• Manages dedicated tester to capture acceptance criteria and run testing + coordinate UAT with CX Lead
• Conducts deployment monitoring & verification Accountable for Success of Data Products & Growth
• Participate in ongoing relationships with DPA & CX leadership as well as technical and business teams
• Manage CX product life cycle from, planning, execution, and maintenance - Iterate on products, leveraging learnings from prior product builds to inform overall ideation
• Management and documentation of release changes to the overall SFSC wiki to maintain consistency
• Draft release note write-ups and communication for CX capability to share with relevant end users

Preferred Qualifications

Salesforce Workflow