Remote Associate Product Manager

Summary

The job description is for a Customer-obsessed Associate Product Manager who will help optimize ongoing care for Felix patients. The role involves reimagining treatment plans, managing orders, dealing with medical issues, defining and implementing features, partnering with teams to eliminate friction in the patient experience, owning metrics related to patient experience, creating user experiences, and elevating the Product Management practice at Felix.

Requirements

• Has 2-3 years of experience building and shipping products and features customers love
• Thinks critically and follows a scientific & systematic approach to solving problems
• Has enough technical know-how to talk with engineers about architecture and technical considerations that impact product, and a desire to learn what you don’t know
• Is able to navigate uncertainty and ambiguity and adept at synthesizing actionable problems, insights, and requirements from raw, unstructured qualitative and quantitative data
• An excellent communicator that can convey complex ideas succinctly and clearly
• Naturally collaborative and empathetic; comfortable working with a diverse group of stakeholders across the organization and making sure every voice is heard

Responsibilities

• Re-imagine how our patients manage their ongoing care, including adjusting and customizing treatment plans, managing and scheduling orders, dealing with medical issues as they arise
• Work with a team of engineers and designers to define and implement features that empower patients to manage their healthcare
• Partner closely with our customer support team, pharmacy team, and network of practitioners to identify and eliminate friction in the patient experience
• Own a variety of metrics related to patient experience
• Work closely with product design to create simple, smart, and inspiring user-experiences that reflect the needs of our patients - functional, educational, emotional and otherwise

Benefits

• Full medical, dental and vision benefits
• Maternity / paternity policy
• 3 weeks vacation + flexible holiday scheduling
• Competitive compensation
• Stock option grant
• Remote first, work from anywhere in Canada
• Incredible culture powered by an highly collaborative and high performing team
• Large impact at an early stage technology company
• Professional development opportunities, working closely with founders and senior leadership team