Associate Product Manager

Summary

Join AffiniPay's CASEpeer team as an Associate Product Manager! Under a mentor's guidance, you'll lead a product team, defining, delivering, and measuring product opportunities that benefit customers and the business. You'll collaborate with UX and Engineering, conduct customer research, and present findings to stakeholders. This role requires 3+ years of experience in payments/SaaS or 1 year as a product manager in an agile environment. You'll need strong communication, analytical, and collaborative skills. AffiniPay offers a comprehensive benefits package including fully covered medical, dental, and vision, paid time off, 401k matching, bonuses, and professional development opportunities.

Requirements

• You have 3+ years of experience working for a payments/SaaS company, or 1 year of experience as a product manager on an agile product team
• A general understanding of the agile software development process with experience working in a highly collaborative environment
• Can articulate typical business and technical concepts
• You have a perspective on what makes sophisticated, easy-to-use software
• You understand how to work with, encourage and inspire Engineers/Developers
• Experience leading and influencing others
• Customer-focus : Relentless focus on understanding & delighting our customers
• Strong communication skills : You can clearly communicate with technical and non-technical stakeholders at different altitudes to build organizational alignment around what your team is working on and why
• Bias to action : You are a self-starter who thrives in ambiguity and will take calculated risks to move quickly in the face of uncertainty and a relentless drive to achieve
• Collaborative : You build strong relationships with teammates, customers, and partners to foster a collaborative team environment while maintaining a sense of ownership of product outcomes
• Persistent: Relentless drive to achieve
• Analytical : Use data to inform decision making while maintaining a sense of urgency to deliver value as quickly as possible

Responsibilities

• Learn best practices on how to lead mission-driven teams in a product focused organization
• Develop and execute, in partnership with UX, on research plans to define problems, test ideas and validate assumptions
• Coordinate & lead prospect & customer interviews, both over the phone and in-person, to deepen personal and organizational understanding of our customers’ needs and desires,test your thinking and explore multiple solutions
• Become proficient in product functionality and understand the product vision, strategy so that you can explain how your team’s work fits in
• Prepare & deliver clear, compelling presentations to customers, colleagues, and superiors on the value, priority, and results of initiatives
• Alongside a mentor, lead 1 mission-driven team and prioritize a problem-focused roadmap and backlog so your team can achieve goals as quickly and efficiently as possible
• Collaborate with customers, design, research, and engineering to craft elegant solutions to customer and business problems
• Collaborate with engineering and quality assurance in the agile delivery process, including owning the scoping and drafting of user stories for new features
• Partner with sales, onboarding, marketing, and support teams to identify ways to make our products better and bring new features to market
• Partner with Product Marketing on messaging, make recommendations on GTM strategies and execute GTM responsibilities when launching new features
• Identify and build metrics to track the success and impact of features

Preferred Qualifications

• Strong understanding of the intricacies of Personal Injury law and cases
• Prior experience with Personal Injury software products for law firms

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups