Associate Product Support Engineer

Summary

The job is for an Associate Product Support Engineer at SmartBear. The role involves troubleshooting and resolving technical support issues related to TestComplete, collaborating with internal teams, and gaining product knowledge. The ideal candidate should have 0-1 years of experience as a Product Support/QA Engineer, basic knowledge of functional and automation testing tools, programming languages, CI/CD tools, networking concepts, excellent command of English, and a Bachelor's degree in computer science or a technical equivalent.

Requirements

• 0 - 1 years of experience as a Product Support / QA Engineer
• Basic knowledge or hands-on experience in at least one functional and automation testing tool/framework like TestComplete, Selenium, Cypress, Playwright, Appium, etc
• Hands-on experience in at least one programming language like Java, JavaScript, Python, C++, etc
• Basic knowledge of CI/CD tools like Azure DevOps, Jenkins, and TeamCity
• Basic knowledge of networking concepts (HTTP/S, ping, Traceroute, Telnet, SSL, TCP/IP, Firewalls, Proxies, DNS, etc.)
• Excellent command of written and spoken English, with the ability to work with remote teams and customers
• As part of a global team, the ideal candidate will be open to working IST time zone hours - 1:00 AM to 9:00 PM Indian Standard Time
• Bachelor’s degree in computer science, Computer Engineering, or a technical equivalent

Responsibilities

• Troubleshoot and resolve technical support issues related to TestComplete (for Web, Mobile, and Desktop Testing) with external customers
• Manage customer queries and issues, adhering to company standard SLAs
• Collaborate with support colleagues and other internal organizations (e.g., Engineering, QA, DevOps, Sales, and Product Management teams) to achieve superior customer service

Benefits

• Grow your career at every level
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes