Remote Associate Retail Success Manager

Summary

The job is for an Associate Retail Success Manager at Salsify, a company specializing in commerce infrastructure. The role involves managing relationships with key retail accounts, executing account success plans, and driving brand adoption. The ideal candidate has 1-3 years of experience in client-facing roles, high emotional intelligence, effective communication skills, and a solution-oriented mindset.

Requirements

1-3 years experience in client-facing, problem-solving positions in fast-paced companies. High tech is preferred, though competitive suppliers or agencies are also valuable

Responsibilities

• Lead the day-to-day business relationship between Salsify & a named set of Retail accounts
• Influence and execute an account success plan that is managed jointly across the account stakeholders and internal stakeholders
• Nurture relationships with key stakeholders within named accounts, facilitating regular touch bases to ensure alignment on program plan, track progress on defined objectives, and resolve escalations
• Compile reporting on target KPIs for named accounts as needed, sharing findings with key internal and external stakeholders and calling out wins, losses and opportunities to continue driving business forward
• Be a subject matter expert on the account within Salsify and serve as a resource for escalations
• Drive brand adoption by identifying opportunities for joint marketing campaigns that help the retailer expand its merchandising programs and raise awareness of Salsify solutions
• Partner with Salsify’s product marketing team on enablement for Salsify’s go-to-market teams
• Support cross-functional tasks with internal stakeholder groups, including Product, Customer Success, Marketing, and Sales
• Advocate for Salsify brands within a retailer to ensure that brand content is leveraged to its fullest capacity on the retailer’s family of websites
• Proactively uncover and surface new opportunities for brands to improve the retailer’s eCommerce experience through richer interactions powered by Salsify

Preferred Qualifications

Previous retail experience is beneficial but not required

Benefits

• Competitive Salary
• Equity
• Unlimited Vacation
• Medical, Dental and Vision Insurance (Multicare)
• Life Plan
• Meal Allowance
• Referral Bonuses